ne999's Privacy Policy
This policy explains in detail how your personal information is collected, stored, and kept secure.
Introduction & Scope
ne999 ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. When you use the ne999 website, register an account, or use any of our services, you voluntarily provide certain personal information. This Privacy Policy explains how we collect that information, why we collect it, how long we retain it, and the circumstances under which it may be shared with third parties.
This policy applies to all ne999 users — whether you are simply browsing or an active account holder. Continuing to use our services means you have read and agreed to the terms of this policy. Only persons aged 21 or above may use ne999's services.
What Information We Collect
ne999 collects only the information necessary to maintain service quality. Information is collected from two main sources — details you provide directly and technical information collected automatically.
A. Information You Provide Directly
- Name, mobile number, and email address provided during registration
- National ID or passport details submitted for identity verification
- Date of birth (for age verification — minimum 21 years)
- Financial transaction details such as bKash, Nagad, Rocket, Upay, or bank account information
- Messages and attachments provided when contacting the support team
B. Information Collected Automatically
- IP address and device type (mobile, tablet, desktop)
- Browser type and operating system information
- Pages visited, links clicked, and time spent on the site
- Information collected through cookies and similar tracking technologies
- Logs related to gaming history and account activity
Why Your Information Is Used
ne999 uses your information only for specific and legitimate purposes. Our core principle for data use is transparency — you will always know how your information is being used.
Identity Verification & Security
Confirming your identity at account creation and preventing unauthorized access is our primary responsibility.
Financial Transaction Processing
Verifying deposit and withdrawal requests and completing secure payments via bKash, Nagad, Rocket, Upay, or bank transfer.
Customer Support
Information is retained to resolve your issues quickly through live chat and email.
Service Improvement
Analyzing user experience to make the ne999 platform better and more accessible.
Legal Compliance
Information is retained as needed to comply with applicable laws, regulations, and responsible gaming obligations.
Fraud Prevention
Conducting account protection, fraud detection, and anti-money laundering (AML) checks.
Cookies & Tracking Technologies
ne999 uses cookies and similar technologies to improve your browsing experience and ensure platform functionality. Cookies are small text files stored on your device.
Types of Cookies
- Essential Cookies: Required to maintain login sessions and core site functionality — the platform cannot work properly without these.
- Functional Cookies: Used to remember your language preferences and session information.
- Analytics Cookies: Used to understand site traffic and user behavior — this helps us improve our services.
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the platform.
Data Sharing & Disclosure
ne999 does not sell your personal information to third parties. However, in certain circumstances we may share your information with the parties listed below.
5.1 Service Providers
We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, bank partners), identity verification, and technology operations. These parties may only use information for the specified purpose and are all contractually bound to meet our privacy standards.
5.2 Legal Authorities
If required by a court order, a lawful request from law enforcement, or any other legal obligation, we may be required to disclose relevant information.
5.3 Corporate Changes
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to another party. In such cases, the new party will be required to comply with this Privacy Policy and users will be notified in advance.
Data Retention & Security Measures
The security of your personal information is one of ne999's highest priorities. We apply industry-standard technical and organizational security measures.
Technical Safeguards
- All data transmissions are secured via SSL (Secure Socket Layer) encryption
- Sensitive information is stored in encrypted format in the database
- Regular security audits and vulnerability assessments are conducted
- Two-Factor Authentication is available
- Firewalls and intrusion detection systems remain active
Data Retention Period
Your information is retained only for as long as necessary to provide services or to meet legal obligations. Even after an account is closed, relevant information may be kept for a defined period in accordance with anti-money laundering (AML) and other regulatory requirements.
Your Privacy Rights
As a ne999 user, you have several rights over your own information. We respect these rights and support you in exercising them.
Right of Access
You have the right to request to know what information we hold about you.
Right to Rectification
You have the right to request correction of inaccurate or incomplete information.
Right to Erasure
Where there is no legal obligation to retain it, you may request deletion of your information in certain circumstances.
Right to Object to Processing
You have the right to object to the use of your information for specific purposes.
Right to Data Portability
Where technically feasible, you may request your information in a common format.
Right to Restrict Processing
You have the right to request that processing of your information be restricted in certain circumstances.
To exercise any of the above rights, please contact our support team. We will respond as quickly as possible after receiving your request. We may need to ask for some information to verify your identity.
Protection of Minors
ne999 is firmly committed to protecting minors. This platform is intended only for persons aged 21 or above.
We do not intentionally collect personal information from anyone under the age of 21. Age verification steps are taken during registration. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the relevant account will be closed.
International Data Transfers
ne999 primarily serves users in Bangladesh. Some technical service providers may have servers located in other countries. In such cases, we ensure that data transfers are carried out under appropriate safeguards.
For international data transfers, we take the following protective measures:
- Applying contractual data protection clauses
- Ensuring only the minimum necessary information is transferred
- Verifying the security measures of the receiving party
- Keeping transmissions secure through encryption
Policy Updates & Changes
ne999 may update this Privacy Policy from time to time — in response to service changes, adoption of new technologies, or legal requirements. For significant changes, we will notify users via the site.
Continuing to use ne999 after an updated policy is published will be treated as consent to the revised policy. We therefore recommend reviewing this page regularly.
If any section or term of this policy is found to be unenforceable, the remaining sections will continue to be fully in effect.
Still Have Questions?
If you have any questions about the Privacy Policy or your information, ne999's support team is available 24/7 to help.
Email: [email protected] | Live Chat: Available 24/7